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Are the prices here in US Dollars or Canadian Dollars?
How much is tax?
How much is shipping?
What countries do you ship to?
How do I pay for my order?
   
What is your return policy?
What is your cancellation policy?
   
Why is the price different from the last time I ordered?

 

   
Are the prices here in US or Canadian Dollars?
 

All pricing on BuyUltraquin.com are in US Dollars.

 

   

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How much is tax?
  There are NO TAX CHARGES on this web site.

 

   

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How much is shipping?
 

Please click here to go to the Shipping Information page.

 

   

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What countries do you ship to?
 

We currently ship to USA only.

   

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How do I pay for my order?
 

We currently accept credit cards.


*PLEASE NOTE* We do NOT accept personal checks/cheques, or money orders that are not international.

 

   

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What is your return policy?
 

Refunds are handled on a case by case basis.

Email us if you have any questions: order@BuyUltraquin.com
alternatively you can call us at: TOLL FREE TEL: 1-888-595-1393 or Local: +1-604-595-1393


Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the USPS website with your tracking number often.
If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.

If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!

The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending

$30 resending fee will apply, we will use Expedited Parcel. ($35 for Xpresspost Parcel upon your request.) We do not make any money on this service, as USPS charges us $18.00 to send your package back to us and it costs $12.00 to resend it to you. (We consume labor and packaging material costs at our expense.)

Option 2: Cancelling your order

$20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost of $18.00 and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)


   

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What is your cancellation policy?
 

Cancellation policy
We pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.

 

   

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Why is the price different from the last time I ordered?
 

Due to market fluctuations, prices of items may change from time to time.


   

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